FAQs

Collect everyone’s name, number, size and sleeve choice in one message before you open the shop, so nobody changes their mind halfway through checkout. Then add each shirt to the cart one at a time: pick the pattern and colourway, type the name and number, choose the size and sleeves. The cart repeats NAME · NUMBER under every shirt, so you can read the roster back line by line before you pay. Most squads share one colourway and put the keeper in a clash colourway of the same art. The Size Guide has a simple way to gather sizes from six to ten people without a group-chat meltdown.

Yes. There is no minimum order and shipping is free on a single shirt. Plenty of our orders are one shirt for a free agent who has just been placed on a new team, a pickup regular who wants something louder than a plain tee, or someone who simply likes the art and wants to wear it off the court. One shirt goes through exactly the same steps as ten. If you are joining a team that already wears one of our patterns, tell the organiser’s colourway name to yourself twice and pick that one.

No. The turntable on every jersey page is your live preview: whatever you type into the name and number boxes appears on the drawn back as you type, and the “Read the back out loud” line repeats it as NAME · NUMBER. What you type is what we print, in capitals. Read that line slowly before you add the shirt to your cart, then read it once more in the cart. If you still catch a mistake after ordering, you have 24 hours to email us the fix.

Email us within 24 hours of placing the order with your order number and the correct spelling, letter by letter. A subject line like “Order #1234 — name spelling” gets it to the right place fast. Inside that window we update the shirt before it goes into production. After 24 hours the shirt may already be in the making, and we cannot change it, but the 60-day return rule still applies. The Cancel or Change an Order page has the full steps.

24 hours from the moment you order. In that window you can cancel, or change the size, colourway, sleeves, name or number spelling, or the delivery address, by emailing support@backheel.shop. If you cancel, the refund is sent within 7 days. After 24 hours the order is being made and stays as it is; you can still return it once it arrives.

We ship from the USA to four countries: the United States, Canada, Australia and New Zealand. Shipping is free to all four, with no minimum order and no coupon to remember. Checkout only offers these four destinations, so if your country is not in the list we cannot send there yet. See Shipping & Delivery for the full picture.

Making the order takes 1–3 business days. Transit then takes 7–14 business days, both inside the US and to Canada, Australia and New Zealand. Put together, a typical order arrives 8–17 business days after you place it. Business days are Monday to Friday, and holidays or carrier delays can add days. These are estimates, not promises, so give yourself some slack.

Work backwards. Order at least 17 business days before the day you need the shirts, then add a few extra days if holidays fall in between. Winter registration usually runs from September to November and first games often land in January, so the safest time for a squad order is as soon as the roster is settled. The “First whistle” tool on our homepage takes your first game date and shows the last day to order using the same numbers. It is an estimate only and stores nothing.

When the carrier gives us a tracking number, we include it in the dispatch email. You can also see the status of your order any time in My Account under Orders, if you checked out with an account. The Order Tracking page explains each status and what to do if a parcel seems stuck.

Shipping itself is free, but import duties and taxes are set by the destination country and depend on its own rules and the value of the parcel. If you are ordering a full squad to Canada, Australia or New Zealand, check your country’s import rules first, or email us before you order and we will help you understand what to expect.

You have 60 days from delivery to return any product, for any reason, including a change of mind or the wrong size. There are no restocking fees. Email us with your order number and what you want to send back, and we will reply with the next steps. The Returns & Exchanges Policy walks through every step.

We do. For a change-of-mind return we email you a free return label. If the problem is ours (damaged, defective, the wrong item, or a print that differs from what you typed) the return is free too. You never pay to send something back to us.

Yes. Personalised shirts can be returned within 60 days like everything else, with our free label. Because we print exactly what is typed, a name you typed wrongly is not a print error on our side, but we still accept the return under the same 60-day rule. If you want the shirt fixed rather than returned, the 24-hour change window is the quickest route.

Email us with your order number and the size you need. We send a free return label for the shirt that does not fit, and you order the right size as a new order, with the same name and number if it is personalised. Once your return reaches us, the refund for the first shirt is sent within 7 days, or you can ask for store credit instead. The Size Guide helps you get it right the second time.

Within 7 days of us receiving your return, or within 7 days of a cancellation inside the 24-hour window. The money goes back to your original payment method. If you prefer, ask for store credit instead; store credit never expires. Bank and card processing times are outside our hands, so the Refund Policy explains what to do if it has not shown up.

Sorry about that. Email us with your order number, what is wrong, and a photo if you can. Your return is free and is covered by the same 60-day window. Any photo you send us is deleted 30 days after delivery of that order. We will reply within 24 hours on business days with the next step.

Every shirt, pair of shorts, warm-up tee and hoodie comes in adult sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 4XL and 5XL cost $3 more. Crew socks come in two sizes, S/M and L/XL. There is no separate youth range at the moment.

Not on the site yet. The Size Guide shows you how to measure a shirt you already own and like the fit of: lay it flat, measure the chest from armpit to armpit, and measure body length from the highest point of the shoulder. Email those two numbers with the size you are thinking of, and we will send you the exact garment measurements so you can compare.

Most jerseys come in Short or Long sleeves, and Long adds $5. The Rain or Shine keeper jersey is long sleeve only, and the Fence Line street jersey is sleeveless. Many squads mix and match: outfield players in short sleeves, keeper in long, all in the same art.

The keeper needs to look different from the four outfield players. Pick a clash colourway of the same art, or one of the Keeper Shirts: Rain or Shine Long Sleeve, Gym Floor Clash, or Custom Flying Keeper. The flying keeper is the outfield player who steps up as an extra attacker, and the Custom Flying Keeper shirt is made for exactly that role. The “Five on court” band on the homepage shows a full five with the keeper in a clash colourway.

Our patterns are original art, and we only print personal names and numbers. We do not print team, league, club, college or country names, crests or logos, and we do not print player, character or brand names. If a name field contains one, we cancel that item and refund it. A nickname or your own name is perfect. The Intellectual Property Policy explains why.

We do not list material details on the site. For washing, follow the care label inside the garment. If anything on the label is unclear, or you want to know more before you order, email us and we will answer. What we can say is that each pattern runs round the front, back and sleeves, and every design keeps a calm back panel so the number stays readable.

It is a drawing of the shirt you can turn by hand. Drag it, use the left and right arrow keys, or press the Front and Back buttons, and it eases round to the nearest face. We show every shirt back first because most of the court only sees your back: your marker, the keeper, the bench and the referee. Try it on the homepage turntable before you pick a pattern.

Names can be up to 12 letters and are printed in capitals. Numbers run from 0 to 99. On most jerseys both are optional and included in the price; leave them empty and the back panel stays plain. Shorts, socks, the warm-up tee, the hoodie and the Fence Line sleeveless jersey are set designs and do not take a name or number.

The three Custom shirts are Custom Flying Keeper, Custom Free Agent and Custom Back Heel Name Bar. On these, a name and a number are required, and you can add a small front chest number for $3. The Name Bar shirt also lets you choose the colour of the bar behind the name: Mustard or Concrete. Browse them in Blacktop & Pickup and Keeper Shirts.

The payment options available to you are shown at checkout before you pay. Prices are in US dollars. The Payment Methods page explains what happens at checkout and what to do if a payment does not go through.

No account is needed to use the turntable, the “Step back” slider or the “First whistle” date tool; none of them collect or send anything. If you create an account at checkout, My Account shows your orders and their status, which is handy for organisers ordering for several seasons.

We use your details to make, ship and support your order. There is no photo upload on the site; if you email a photo, for example of damage, we delete it 30 days after delivery of the related order. The Privacy Policy has the full detail.

By email only: support@backheel.shop. Put your order number and the topic in the subject line. We reply within 24 hours on business days. Our address is Back Heel, 19 Leland Hill Road, Sutton, MA 01590, US. There is no shop, showroom or pickup point there, and returns always start with an email so we can send your free label. See Contact Us or Submit a Ticket for what to include.