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\nThese Terms of Service (“Terms”) are the rules for using backheel.shop and buying from Back Heel, 19 Leland Hill Road, Sutton, MA 01590, US. “We”, “us” and “Back Heel” mean the store; “you” means anyone who visits the site or places an order. By using the site or placing an order you agree to these Terms and to the policies they link to. We have kept them in plain English, because a rulebook nobody reads is about as useful as a referee who never blows the whistle. Nothing in these Terms takes away rights you have under consumer protection laws that cannot be waived.
\nYou may browse the site and buy products for your own use, for your team or as gifts. To place an order you must be able to enter into a binding contract where you live, or have a parent’s or guardian’s permission. You do not need an account to order. If you create one in My Account, keep your login details to yourself and tell us straight away if you think someone else has used your account.
\nThe homepage tools (the turntable, the gallery wall, the “Step back” distance slider, “Five on court”, “First whistle” and “Shop by move”) are there to help you look and plan. They do not collect or send anything, and nothing you enter into them is stored. The “First whistle” date is an estimate based on the delivery times on our Shipping & Delivery page, not a promised date.
\nBack Heel sells original art-pattern jerseys for futsal, street and pickup soccer, plus futsal shorts, crew socks, a warm-up long sleeve tee and a pullover hoodie. Each pattern runs round the front, back and sleeves, and every jersey keeps a calm back panel so the number stays readable from a distance. Jerseys are shown back first because that is the side most of the court sees.
\nThe images and the turntable are drawn previews of the design. Colours can look a little different from screen to screen, and the drawn shirt is a guide to the pattern and the placement of the name and number, not a photograph of the garment you will receive. Sizes run S to 5XL on shirts, shorts, the tee and the hoodie, and S/M or L/XL on socks; our Size Guide explains how to choose. If what arrives is clearly different from what the product page described, you are covered by our Returns & Exchanges Policy.
\nOn most jerseys you can add a name (up to 12 letters, printed in capitals) and a number (0 to 99) to the back. On the Custom Flying Keeper, Custom Free Agent and Custom Back Heel Name Bar shirts, name and number are required. We do not send a proof or mockup before production. The product page shows your text live on the back, the “Read the back out loud” line repeats it as NAME · NUMBER, and the cart repeats it again. You are responsible for checking spelling before you pay. If you spot a mistake, you can change it by email within 24 hours of ordering.
\nBack Heel prints original designs only. We will not print, and you agree not to request, any of the following on a shirt:
\nYour own name, a nickname your friends call you or your pickup group’s in-joke is fine, as long as it is not someone else’s protected name. If text in an order falls under this section, we email you and offer to change it. If we cannot agree on a change, we cancel the affected items and refund them in full, with the refund sent within 7 days. Our Intellectual Property Policy explains this in more detail.
\nPrices are shown in US dollars on each product page and in your cart. Some options change the price: 4XL and 5XL add $3, long sleeves add $5 where offered, and a front chest number on a Custom shirt adds $3. Prices can change at any time before you order. The price shown when you place your order is the price you pay, and a later change never affects an order already placed. If a price is shown that is obviously wrong (for example a hoodie listed at a few cents), we will contact you and either correct the order with your agreement or cancel it with a full refund.
\nWhen you place an order you are offering to buy the items in your cart with the options you chose. We accept your order when we send the order confirmation email. We may decline or cancel an order before it is made if the payment cannot be confirmed, the delivery address is outside the four countries we ship to or cannot be delivered to, the requested text breaks section 3.2, or the order appears to be fraudulent. If we cancel, we tell you why and refund what you paid.
\nYou agree to pay the total shown at checkout using one of the payment options shown at checkout before you pay. Our Payment Methods page explains currency, what the total includes and what to do if a payment fails. Your bank or payment provider may charge its own fees, such as currency conversion fees; those are between you and them.
\nWe make each order within 1–3 business days. Transit takes 7–14 business days to the United States, Canada, Australia and New Zealand, so a typical order arrives 8–17 business days after it is placed. These are estimates. Holidays, weather, customs and carrier delays can add days, and we cannot promise delivery by a particular date, such as the first game of your season. That is why we suggest ordering at least 17 business days before you need the shirts. Shipping is free to all four countries, and orders ship from the USA. Import duties or taxes on international parcels, if any, depend on the destination country. If a parcel is lost or arrives damaged, we will put it right as our Shipping & Delivery policy explains.
\nYou can cancel or change an order (size, colourway, sleeves, name and number spelling, address) by email within 24 hours of placing it, under our Cancel or Change an Order policy. You can return any product, including personalised shirts, within 60 days of delivery for any reason, and we email you a free return label. Refunds are sent within 7 days of receiving your return, to your original payment method or as store credit if you ask; store credit never expires. Refunds for cancelled orders are sent within 7 days. The full rules are in our Returns & Exchanges Policy and our Refund Policy, which form part of these Terms.
\nA squad organiser who orders for other people does so on their own behalf. The organiser is the customer: we send confirmations, dispatch emails and refunds to the organiser, and we take instructions about that order from the organiser. If you are ordering shirts with other people’s names on them, make sure they are happy for their names to be printed and shared with us for that purpose. Players on the team can still email us with questions, but changes and returns on a team order are best sent by the organiser to keep everything in one thread.
\nThe patterns (Sole Roll, Panna Arches, Gym Floor Lines, Mural Bloom, House Paint Block, Chalk Map, Akka Zigzag, Rain or Shine, Flying Keeper, Fence Line, Blacktop Crack, Winner Stays On, the Free Agent sheet and the Back Heel house pattern), the drawings, the turntable, the text on the site and the Back Heel name belong to Back Heel. Buying a shirt gives you the shirt, not the right to copy the design. You may share pictures of yourself wearing it, link to our pages and quote short parts of the site with a link back. You may not copy, sell or reproduce our designs, images or text without written permission. To report a copyright concern, see our DMCA page.
\nIf you email us something, such as a photo of a damaged shirt or a list of names for a squad, you confirm it is yours to share and that it is accurate. We use it only to handle your order or question. Photos you email us are deleted 30 days after delivery of the related order. There is no photo upload on the site. How we handle personal information is explained in our Privacy Policy.
\nPlease do not misuse the site. That includes trying to break or test its security, overloading it, scraping it with automated tools other than normal search engine crawling, placing fake or fraudulent orders, using someone else’s payment details, or using the site for anything unlawful. We may block access or cancel orders connected with misuse.
\nWe work to keep the site running and accurate, but we provide it as it is and cannot promise it will always be available or free of errors. To the extent the law allows, we are not responsible for indirect or knock-on losses, such as a missed game or a team that had to play in bibs, and our total responsibility for any order is limited to the amount you paid for that order. These limits do not apply where the law does not allow them to, including liability for fraud, and they do not affect your statutory rights as a consumer, including rights you have in the country where you live.
\nThese Terms, and any order placed on backheel.shop, are governed by the laws of the Commonwealth of Massachusetts, United States, without limiting any mandatory consumer protection law of the place where you live. If something goes wrong, please email us first. Most problems, from a misspelt name to a parcel that went quiet, can be sorted out quickly by email, and we reply within 24 hours on business days.
\nWe may update these Terms from time to time, for example when we add a product or change how a service works. The “Last updated” date at the top shows the latest version. The version in force when you place an order applies to that order.
\nQuestions about these Terms? Email support@backheel.shop. Support is by email only. You can also read our About Us page or visit Contact Us for tips on what to include in your message.
\nBack Heel, 19 Leland Hill Road, Sutton, MA 01590, US · support@backheel.shop
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