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\nThis page explains how paying for a Back Heel order works: which currency our prices are in, where you find the payment options, what your total includes, how a squad organiser pays for a whole team, what to do if a payment does not go through, and how money comes back if you cancel or return something. The most important line first: the payment options available to you are shown at checkout before you pay. If you have a question that this page does not answer, email support@backheel.shop and we reply within 24 hours on business days.
\nThe payment step is the last step of checkout, after your cart, your contact details and your shipping address. The options offered there are the ones you can use for your order. We list them in one place, at checkout, so that what you read is always what is actually available on the day you order, rather than a list on this page that could fall out of date.
\nYou will see the options before you are asked to pay anything. If the option you hoped to use is not there, you can stop at that point without placing the order and email us to ask. We do not take payment by email, by phone, by message or in person: there is no phone line, no showroom and no pickup point, and every order is placed and paid for on the site.
\nYou do not need an account to pay. Checking out as a guest works the same way; your confirmation email becomes your record of the order. If you do create an account, your past orders and their status are kept together in one place for next season.
\nEvery price on backheel.shop is in US dollars (USD). That includes orders delivered to Canada, Australia and New Zealand. If you pay with an account or card held in another currency, your bank or payment provider converts the amount, using its own exchange rate, and may add a foreign transaction fee. Those charges come from your bank, not from us, and they are not part of the Back Heel price. If you are unsure, check with your bank before ordering.
\nPrices are shown on each product page and in your cart. Some options change the price, and you see the change on the product page as you choose them:
\nPrices may change from time to time. The price that counts is the one shown on the product page and in your cart when you place your order. A later price change never alters an order you have already placed.
\nYour checkout total is the price of the items in your cart, including any size, sleeve or chest-number options you picked. Shipping is free to all four countries we deliver to, with no minimum order and no code to enter, so the shipping line shows nothing to pay. There is no handling fee, no personalisation fee and no checkout fee on our side. Read the order summary on the checkout page before you confirm: it is the full amount for that order.
\nA few worked examples show how options add up. They use the prices listed on the site as this page was written; if a product page shows a different price on the day you order, the product page price is the one that counts.
\n| Example cart | \nHow it adds up | \nShipping | \nTotal | \n
|---|---|---|---|
| One Custom Free Agent shirt, size L, with front chest number | \n$47.99 + $3 chest number | \nFree | \n$50.99 | \n
| The same shirt in 5XL | \n$47.99 + $3 chest number + $3 size | \nFree | \n$53.99 | \n
| Fence Line sleeveless jersey plus one pair of crew socks | \n$39.99 + $14.99 | \nFree | \n$54.98 | \n
| Chalk Map pullover hoodie in 4XL | \n$54.99 + $3 size | \nFree | \n$57.99 | \n
Parcels going to Canada, Australia or New Zealand cross a border. Import duties, taxes or handling charges, if any, depend on the rules of the destination country and the value of the parcel; they are not part of the price you pay at checkout. If you are ordering a large team kit for delivery outside the United States, it is worth checking your country’s rules for parcels of that value before you order. Our Shipping & Delivery policy has more on international deliveries.
\nA squad order is one order, paid for in one payment at checkout. Most teams have one organiser who collects names, numbers, sizes and sleeve choices from everyone, adds every shirt to one cart and pays. Collecting the money from players is between the organiser and the squad; we cannot split one order across several payers.
\nIf players would rather pay for their own shirts, each player can place their own order. That works well for a free agent joining an existing team, or for a keeper ordering a clash colourway separately. The downside is more parcels and more confirmation emails to keep track of, so many squads still prefer one organiser and one order.
\nRemember that refunds go back to whoever paid. On a team order paid by the organiser, any refund for a returned or cancelled shirt goes to the organiser, not the player. Our Refund Policy explains this in more detail.
\nPayments can be declined for reasons that have nothing to do with your order: billing details that do not match what your bank holds, an expired card, a spending limit, or a security check by your bank on an unusual payment, such as a first purchase from a new shop or a larger team order. If that happens:
\nYour bank may ask you to confirm a payment, for example with a code sent to your phone or a prompt in your banking app. That step comes from your bank, and it is there to protect you.
\nIf you see two charges for one order, or a charge but no confirmation email, email us with the date, the amount and the last part of the payment reference your bank shows. We will check our records and sort it out with you. Some banks show a temporary hold that disappears on its own after a few days; we will tell you if that is what you are looking at.
\nThe whole site runs over an encrypted HTTPS connection, which you can see in your browser’s address bar. The payment step is handled by the payment service shown at checkout. A few simple habits keep your money safe:
\nOccasionally we may need to check an order before we make it, for example when the billing and shipping details look very different or a payment cannot be confirmed. If so, we email you. If we cannot confirm the payment, we cancel the order and refund the full amount, sent within 7 days. We may also cancel an order whose back text includes a team, league, club, player or brand name, as explained in our Terms of Service; you get the full amount back in the same way.
\nWhen you cancel an order within the 24-hour window, the refund for the cancelled items is sent within 7 days. When you return an item within 60 days of delivery, the refund is sent within 7 days of the return reaching us. Refunds go back to your original payment method, in US dollars. After we send it, your bank or payment provider may take a little longer to show it on your statement.
\nIf you prefer, you can ask for store credit instead. Store credit has the same value as the refund and never expires, which suits a squad organiser who knows another order is coming next season. See our Refund Policy and Cancel or Change an Order for the full rules.
\nBuying an art jersey as a present for someone who wears it off the court? You pay as usual and can type their address as the shipping address. If the gift is returned, the refund goes back to you as the payer, unless you ask us to give store credit to the person who received it.
\nYou never need a code to get free shipping. If we offer a discount code at any point, its terms are stated with it, and it can be entered at checkout before you pay. A code cannot be exchanged for cash and does not change an order that has already been placed.
\nYour order confirmation email is your receipt. It lists every item, every option (size, colourway, sleeves, name and number) and the total paid. Keep it, especially for squad orders where you may need to show players what was ordered for them. If you placed the order with an account, you can also see it in My Account under Orders. Lost the email? Write to us with the name and email address used at checkout and we will help you find the order.
\nEmail support@backheel.shop with a clear subject line, for example “Order #1234 — payment”, and we reply within 24 hours on business days. Please do not include card numbers or banking details in your message. See also our Privacy Policy and Help Center.
\nBack Heel, 19 Leland Hill Road, Sutton, MA 01590, US
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